Your appointments are very important to the Terra Spa team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. Therefore, we have a strictly enforced 24 hours cancellation and rescheduling policy.
· Confirmation of appointment
Clients receive text message appointment reminders. These reminders are sent out 1 day before the appointment time. We send reminders as courtesy, but clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not.
· Cancellation of appointment
A full 24-hour notice is required for cancelling appointments. Also, please note that if you cancel with less than 24 hours before the appointment, the following fees will apply:
With less than 24 hours before your appointment time, you will be billed for $25 per service. This also applies to same-day bookings which are subsequently cancelled.
Clients who fail to show up for a scheduled appointment (“no show”), you will be billed for $25 per service.
We require a credit card to hold your appointment. Missed appointments and late cancellations fees will be charged to your card on file.
· Late arrival
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.
· Valid reasons for cancelling an appointment
There is a range of valid reasons for cancelling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family or a natural disaster.
I understand and accept the cancellation policy and subsequent cancellation fees instituted by Terra Spa.
I understand and accept the cancellation policy is valid for all my future appointments.