Terra Spa Organic Day Spa San Antonio Massage

Terms & Conditions

Booking

Please book your appointment as early as possible to insure your first choice of appointment times. You may book appointments in person or by phone. Group appointments must be secured by credit card or deposit. If you must cancel or reschedule, we ask that you do so 24 hours or more before your service was originally scheduled to begin.

Arrival

Please arrive 10 minutes prior to your scheduled appointment time to allow a relaxed check in and time to enjoy our spa amenities. First time clients will be asked to provide information on medical history, lifestyle and preferences while in the spa. This information is used solely to provide you with the best care possible and remains confidential. A more detailed consultation will be provided during your service.

Staff

We employ only experienced, licensed staff. Details about the education and certifications of each individual providing services in the spa are available by request. It can be very helpful to review this information before booking a first time service.

Services

Quality service is our top priority. Please advise your service provider of any medical conditions or concerns, including medication use, before your service. Please tell us if you are pregnant, attempting to conceive, have high blood pressure or other circulatory issues, etc. The therapies we provide are effective, so the more we know about you, the better we can affect your treatment's outcome.

Children
We love children however our environment is not appropriate for them. A curious child could upset the quiet & relaxed atmosphere which is essential for the success of your treatment. For yourself as well as the people around you, we respectfully request that you refrain from bringing your children along with you for your treatments.

Assistance

If you become uncomfortable or need specific attention at any point during your time with us, please notify any one of our staff immediately. We are here to provide you with a beneficial experience. No one, least of all your service provider, wants you to suffer through a service that you find unpleasant. If you need more or less pressure in a massage, you need a glass of water or you are claustrophobic during a body treatment, please speak up. We try very hard to anticipate your needs, but are not offended when you point them out to us.

Payment

We accept cash, Visa, MasterCard, and Terra Spa gift cards. Gratuity is not added and is left to your discretion. We reserve the right to require payment for "no show" appointments.

Returns

We do not accept any returns on retail products. All retail sales are final.

Special

Gift certificates are available in any denomination.